Improving Productivity and Morale Simultaneously in Complex Organizations

George B. Weathersby

Chairman & CEO, Genesys Solutions, LLC

A few weeks ago I was asked to address a conference on the improvement of execution in large, complex organizations. Most of the comments and questions I received came from individuals who are responsible for large-scale organizational change in medium or large corporations. While there are many articles and consultants addressing "change management", there is far less helpful information available on how to actually achieve increased effectiveness and productivity and the resulting attractiveness to employees of companies that are actively pursuing a process of change.

A typical outcome for organizations in the midst of change is that both productivity and morale suffer during the transition from the former design of the organization to the new design. McKinsey has shown that during the first year of reorganization corporations typically see their financial results fall by as much as 50%. Even a year or two after reorganization, a corporation's financial results rarely exceed the results of comparable organizations that did not undergo a reorganization.

Indeed, it is challenging to achieve the intent and desired benefits of organizational change while maintaining and improving employee morale. Organizations in the midst of change can benefit from tangible results which reflect the status of the objectives of the change process. Working closely with our clients who have championed change, Genesys has been able to demonstrate actual, empirical measures both of improved organizational performance and of employee attractiveness which have been the direct results of Genesys-supported organizational interventions.

Without doubt, improved execution increases productivity. The challenge of sustainable improvement in an organization's ability to execute is to improve employee attraction while simultaneously improving employee productivity. A case study provides evidence that employee morale and increased employee productivity during a sustained period of change can be achieved. For a copy of the case study of the results achieved by a large governmental agency using the Genesys execution framework, click here http://www.genesysllc.com/casestudies/CS01.ppt and use the following:
User Name: genesys
Password: execution

The key observations from these experiences include:

In order for execution to be successful, it has to involve the entire organization, not just the senior team
The adoption of the desired behaviors required by all affected employees to enable successful execution is a result of a learning process
This learning process can be accelerated by the specific measurement process employed by the Genesys framework for execution
Continuous focus and accountability are required for success and the Genesys execution framework creates the required accountability at every level of leadership
The risks of implementation can be significantly mitigated by timely management response to the actual behaviors in the organization – the Genesys framework targets areas where execution is at risk
Accelerating improved implementation can increase productivity, reduce costs, reduce risks, and increase morale simultaneously.

We would be delighted to share our experiences with you.

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Improving Productivity and Morale Simultaneously in Complex Organizations

George B. Weathersby



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